Privacy Policy

1. Information We Collect

We collect information you provide directly, information created when you configure or use the platform, and limited technical data needed to keep the service secure and functional.

• Account information such as your Discord identity, display name, email address, and avatar.
• Community configuration data such as domains, Discord application details, bridge settings, feature choices, and plan information.
• Operational data such as audit events, setup progress, support records, and community usage statistics.
• Technical data such as IP addresses, browser information, device details, and basic analytics if you consent to non-essential cookies.

2. How We Use Information

• To authenticate users and secure access to the platform and community workspaces.
• To provide the features you configure, including Discord, whitelist, ticket, store, organization, and bridge-related functionality.
• To enforce plans, limits, safety protections, and abuse prevention measures.
• To improve the product, troubleshoot issues, and maintain service reliability.
• To communicate important service, account, or legal notices.

3. Legal Bases and Consent

Where required by law, we process data based on contractual necessity, legitimate interests, legal compliance, and your consent. Non-essential analytics and similar technologies should only run after consent where required. For users in Greece and the European Economic Area, we aim to handle personal data in a way that respects applicable privacy and consumer-protection rules.

4. Cookies and Similar Technologies

We use essential cookies for login, session handling, security, and tenant/community routing. If you accept non-essential cookies, we may also use analytics technologies to understand service performance and usage patterns.

For more detail, see our Cookie Policy.

5. Data Sharing

We do not sell personal data. We may share data with hosting, analytics, authentication, and infrastructure providers when necessary to operate the service. We may also disclose data if required by law or to protect the rights, security, or integrity of the service.

6. Data Retention

We retain data for as long as needed to provide the service, comply with legal obligations, resolve disputes, enforce agreements, and maintain security records. Retention periods may vary depending on account status, platform configuration, and operational needs.

7. Security

We use reasonable technical and organizational safeguards, including encrypted secret handling for supported platform credentials. No system is completely risk-free, so you should also protect your own accounts, Discord credentials, and administrative access.

8. Your Rights

Depending on your location, you may have rights to access, correct, delete, restrict, object to, or export certain personal information. You may also have the right to withdraw consent for non-essential processing where consent is the legal basis.

If you are located in Greece or elsewhere in the EEA, this may include rights associated with the GDPR, subject to applicable exceptions and verification requirements.

9. Children

The service is not intended for children in violation of applicable law. If you believe a child has provided personal data unlawfully, contact us so we can review and respond appropriately.

10. Contact

For privacy questions or data requests, contact us at portalrp@diabolicangel.com. The service is currently operated from Greece.